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Employee Portal FAQs

If you are a First Time Visitor and would like to register Click here to Register as an Employee. If you are already registered and are having difficulty using the Employee Portal you can Send an Email to: Employee_Portal@horizon-bcbsnj.com
Please close the browser (Internet Explorer) when you are finished to assure security of your information.
 
 
How do I register to use the Employee Portal?
What do I do if I forget my password or lock my account?
Why do I get the following error message?
How do I log in to the Employee Portal?
How secure is my information?
What happens if I enter the wrong password?
Can I use Netscape to view the web site?
Does my password expire?
Are passwords case-sensitive?
Where can I find Emergency Information, such as procedures to follow for inclement weather?
Where can I find Business Guidelines information?
Can I access my paycheck from the Employee Portal?
How can I log out of the Employee Portal?

 

How do I register to use the Employee Portal?

To use the Employee Portal for the first time, you must register. To do so, click on "Click Here to Register" link on the Employee Portal Home Page, and type in the following information where prompted:

  • Employee Number
  • Social Security Number
  • Most Recent Hire Date
  • Challenge Response Question
  • Challenge Response Answer

 

 

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What do I do if I forget my password or lock my account?

Click on the "Forgot my Password/Locked My Account" link on the Employee Portal Home Page. 

 

 

Enter your User ID and the word verification (the randomly-generated sequence of numbers) displayed on the page. Then, click "Continue."

 

 

Enter your Mother’s Maiden name. Click "Continue" to proceed.

 

 

A Confirmation Page will display that indicates your account has been unlocked and your password reset. A system-generated email with a new password will be sent to your email address of record. Click "Continue" to proceed.

 

 

Retrieve your email with the new password, and enter your User ID and new password into the respective fields on the Employee Portal Home Page. 

 

 

You will be asked to change your password immediately. Please enter your current password, and then the new password. Enter your new password again in the Confirm Password field. Please remember this password as it will be the password you will use when you access the site in the future. It is recommended that you create a password that includes both letters and numbers to ensure that it is secure. Click Continue when you have finished changing your password.

You will be taken to a confirmation page. Click Continue again and you will be taken to the Employee Portal home page to log in.

 

 

Login using your User Name and new password. If you have a problem logging in, please email <employees@horizon-bcbsnj.com>.

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Why do I get the following error message?

The Employee Portal (Human Resources web site) is part of an Intranet – a private network that is contained within an enterprise. The main purpose of an Intranet is to share company information among employees. Although you have access to the Horizon BCBSNJ Intranet, you may not have access to the Internet which is why the error message above would appear.

 

 

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How do I log in to the Employee Portal?

Click on "Internet Explorer" from your desktop, and the Employee Portal Login Screen will display.

 

 

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If it’s your first time signing onto the Employee Portal, you must first register. (See the instructions above for how to do this.)

Your password will be provided to you. Please remember not to share your password with anyone because your password provides access to your personal information. In addition, you remain signed on to the Employee Portal until you close the Internet browser (Internet Explorer), so please remember to close the browser when you are done using the Employee Portal.

How secure is my information?

Your information is secured and only accessible by you using the User ID and password that you established when you registered for Employee Portal access. As long as you do not tell anyone your password or do not write it down, and you remember to close the browser when you walk away from your workstation, no one will be able to access your information through the Employee Portal.

 

 

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What happens if I enter the wrong password?

You have 5 attempts to enter the correct password for your account. If you enter the wrong password more than 5 times, your account will be locked. You will need to utilize the "Forgot my Password or Locked my Account" feature to unlock your account.

 

 

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Can I use Netscape to view the web site?

Horizon Blue Cross Blue Shield of New Jersey supports the Internet Explorer browser. Netscape is not supported.

 

 

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Does my password expire?

Yes, all user passwords expire 60 days from the date established. At that time, you will be prompted to change your password. If you fail to do so in a timely fashion, you may be denied access to the Employee Portal.

 

 

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Are passwords case-sensitive?

Yes. This means that if you originally used an upper case "T" in your password, you must always use an upper case "T" to sign on. When the Caps-Lock is on, the system will remind you that passwords are case-sensitive. You should always verify that the information you enter is correct prior to hitting the "Enter" key.

 

 

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Where can I find Emergency Information, such as procedures to follow for inclement weather?

You can find Emergency Information in the Emergency Guide under the Policies and Procedures menu on the Employee Portal. You can also access the Emergency Guide from the Tools and resources section under the "My Company" tab.

 

 

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Where can I find Business Guidelines information?

You can find Business Guidelines under the Policies and Procedures menu on the Employee Portal.

 

 

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Can I access my paycheck from the Employee Portal?

Yes. To view your paycheck information, click on "Review Pay Data" under the "Me" column heading on the Employee Portal. You can also access your pay data from the left hand menu and from within the Tools and Resources area.

 

 

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How can I log out of the Employee Portal?

You can log out using the log out link on the home page beneath your welcome message.

Click Yes when prompted to completely log out.

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